Privacy Information Notice
At Sammons Therapy, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.
Date Published: 19th October 2018
Last Review Date: 5th May 2021
Next Review Date: 5th May 2022
Author: Edward Sammons
1. Who are we?
We are Sammons Therapy, a business providing psychological therapy and critical incident debriefing to people primarily in the UK and potentially abroad either face to face or via digital media.
Full contact details can be found here: https://sammonstherapy.co.uk/contact-us/
Any specific questions regarding Data Protection or GPDR can be sent to Ed Sammons via the above contact details.
2. How do we collect information from you?
We obtain information about you when you contact us to enquire about our services.
We also collect information from you if you leave a comment on this website.
During the course of psychological therapy clinical and supervisory documentation will be collected which will include information that you provide during or between sessions, this may be in written or electronic format.
3. What information do we collect & how is it used?
We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries. We also collect your information if you leave a comment on this website. The table in section 3.3 below outlines exactly what information we collect, and for what purpose.
3.0. Sensitive Data
During the course of therapy or your enquires you may choose to provide information which may be classed as ‘sensitive personal data’ (e.g. health, genetic, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation or activity, and criminal convictions). Should this information be felt to be relevant to the psychological therapy being provided it will be processed for ‘the provision of health or social care or treatment or the management of health or social care systems and services’ as outlined in the GDPR. Written consent to process such data will be requested during your first therapy session and required by the second therapy session.
3.1. Children’s information
Our services are not directed to children or young persons under the age of 18. If you learn that a child has provided us with personal information without consent, please contact us.
3.2. Third Parties
We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf (for example, appointment reminder emails, credit or debit card payments). We disclose only the personal information that is necessary to deliver the service. In certain circumstance details may be passed to emergency services as outlined in the therapy contract provided to clients in therapy – e.g. mental health crisis requiring emergency intervention, clients will usually be involved in the decision to make a disclosure.
We also use a number of 3rd party services to help us fulfil our contractual obligations. These 3rd party services are listed below.
The following table outlines the personal data we collect and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for (please click on the image to enlarge it):
4. Controlling your information
You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us.
4.0. Requesting a copy of your information
You may request a copy of any data we hold about you. Upon request, we will provide a digital file containing the personal data we hold on record about you.
4.1. Updating or correcting your information
The accuracy of your information is important to us. If you change email address & contact number, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.
4.2. Deleting your information
You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations, or required to do so for insurance purposes), your personal data will be deleted on request.
Users have the ability to leave comments on our website. To maintain flow of conversation, website comments will not normally be deleted (unless there is a compelling reason to do so, e.g. they appear to be spam), but all personally identifying information will be removed.
4.3. Automated decision making
We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling. However when submitting forms on the website google captcha is used to prevent spam.
5. Use of ‘cookies’
- Google Analytics & Jetpack: Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and what content is most popular. This helps to ensure that our website is responding to your needs in the best way possible.
- WordPress Comments: When you leave a comment on our blog, three cookies are set to store your name, email address and website. This is so that if you wish to leave another comment, you won’t have to re-type this information. If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not noticeably restrict your use of this website.
- By using and browsing the Sammons Therapy website, you consent to cookies being used in accordance with this Policy.
Sammons Therapy takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:
- Data minimisation where appropriate
- Making sure any data is both physically and digitally secure – e.g. locked away and password protected, using encrypted record services.
7. Data Breaches
Should we become aware of a data breach we will endeavour to inform those required as quickly as possible.
If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO). However if you wish to raise a complaint on how we have handled your personal information, you can also contact us directly and we will investigate the matter.